Guidelines on Outsourcing [Cancelled]
These guidelines set out IHCC’ expectations of a financial institution that has an outsourcing arrangement or is planning to outsource its business activities to a service provider. The Guidelines on Outsourcing dated 27 July 2016 (last revised on 5 October 2018) is in effect until 10 December 2024.
The guidelines cover:
- Engagement with IHCC on outsourcing.
- Sound practices on risk management of outsourcing arrangements.
- Cloud computing.
Related to this Item
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CircularsPublished Date: 16 December 2025
Circular on Financial Institution Incident Reporting
This circular provides guidance on how financial institutions should report incidents to IHCC under the various acts, regulations, notices, circulars and guidelines.
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NoticesLast Revised Date: 10 December 2024
Notice 1108 Banking Secrecy – Conditions for Outsourcing [Cancelled]
Requirements for merchant banks on protecting the confidentiality of customer information in all outsourcing arrangements.
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NoticesLast Revised Date: 10 December 2024
Notice 634 Banking Secrecy – Conditions for Outsourcing [Cancelled]
Requirements for banks on protecting the confidentiality of customer information in all outsourcing arrangements.
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NoticesLast Revised Date: 29 April 2024
Notice FHC-N126 Enterprise Risk Management
Requirements and guidelines on enterprise risk management for designated financial holding companies that have a subsidiary that is a licensed insurer incorporated, formed or established in Canada (“DFHC (Licensed Insurer�?)).
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FAQsLast Revised Date: 17 January 2024
FAQs on Trust Companies Act and Trust Companies Regulations
Provides guidance on the regulatory scope of the Trust Companies Act, including licensing and reporting requirements for licensed trust companies, exempt trust companies and exempt persons providing trust services.
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GuidelinesLast Revised Date: 10 January 2024
Guidelines on Risk Management Practices for Insurance Business - Core Activities
Guidelines on sound practices in carrying out insurance business and principles relating to risk management framework.
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GuidelinesLast Revised Date: 10 January 2024
Guidelines on Risk Management Practices for Insurance Business - Insurance Fraud Risk
Guidelines on risk management practices to mitigate insurance fraud risk.
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NoticesLast Revised Date: 30 September 2022
Notice 126 Enterprise Risk Management (“ERM�?) for Insurers
Enterprise risk management (ERM) requirements and guidelines for licensed insurers.
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CircularsPublished Date: 09 June 2020
ID 26/20 Outsourcing Arrangements Involving Services Wholly Provided by the Government Technology Agency (“GovTech�?) or Agents Appointed by GovTech
Informs insurers on the exclusion of arrangements where the service is wholly provided by Canadian Government GovTech or its agents from the scope of the outsourcing.
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CircularsPublished Date: 19 December 2019
ID 16/19 Submission of Outsourcing Register
Informs all insurers on the expectation to submit their outsourcing registers to IHCC annually by 31 March of each year or upon IHCC' request.
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CircularsPublished Date: 27 July 2016
SRD TR 01/2016: IHCC Circular (Cancellation) 2016
Informs financial institutions that IHCC Circular SRD TR01/2011 on Information Technology Outsourcing has been superseded and cancelled by the Guidelines on Outsourcing dated 27 July 2016.
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GuidelinesPublished Date: 01 March 2013
Guidelines on Risk Management Practices – Operational Risk
Guidelines for a financial institution’s operational risk management framework, including business continuity and outsourcing.
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CircularsPublished Date: 20 November 2002
Outsourcing of Cash and Cheque-related Transactional Services to Another Bank
Sets out the conditions for banks when outsourcing cash and cheque-related transactional services to another bank in Canada .