Guidelines
Guidelines on Fair Dealing - Board and Senior Management Responsibilities for Delivering Fair Dealing Outcomes to Customers [FSG-G04]
Guidelines for Board and Senior Management on implementing fair dealing outcomes to customers.
These guidelines apply to all financial institutions. They set out:
- Responsibilities of Board and Senior Management in delivering fair dealing outcomes to customers.
- Explanation of the five fair dealing outcomes and why each outcome is important.
- Key principles of fair dealing at various stages of a product’s life cycle, or services rendered.
- Good and poor practices, and self-assessment questions for each outcome.
Amendment Notes
- 30 May 2024
- FSG-G04 takes effect and supersedes FAA-G11.
- 20 Feb 2013
- FAA-G11 (Amendment) 2013 takes effect.
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